Tonic is a boutique spa and space is limited. In order to provide you and others with excellent customer service we have a firm 24-hour cancellation policy. If you need to cancel your appointment please call us at #250-388-6886 at least 24 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 24 hours notice (or no-shows) will result in full charges applied to your next visit (or the equivalent deduction from gift certificates). Sometimes a sudden illness can prevent you from giving 24 hours cancellation notice. In this instance only 50% of your total regular priced service (or equivalent deduction from a gift certificate) will be added to your next visit. Services booked at a promotional price cannot be refunded. Since we're a small appointment-based spa these charges cover your therapist's salary and allows us to continue operating our business.